Shipping policy
Thank you for choosing us. We are committed to getting your order to you as quickly and safely as possible.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.
During peak periods, product launches, sales, or holidays, processing times may be slightly delayed.
Shipping Rates & Delivery Estimates
Shipping costs for Australia
Standard shipping $9.95
Express shipping $14.95
International shipping will be calculated at checkout.
Estimated delivery times:
- Australia: 2–8 business days
- New Zealand: 5–12 business days
- International: 7–21 business days
Please note that delivery timeframes are estimates only and may vary due to carrier delays, customs processing, weather conditions, or high shipping volumes.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
Please allow up to 48 hours for tracking information to update.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping details, please contact us as soon as possible at sales.tinycomforts@gmail.com. While we will do our best to assist, we cannot guarantee changes can be made once the order has been processed or shipped.
Lost, Delayed or Stolen Parcels
Once an order has been handed over to the shipping carrier, delivery is outside of our control.
If your parcel is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier directly first. If you still require assistance, feel free to contact us and we will do our best to help.
We are not responsible for stolen parcels after delivery has been confirmed by the courier.
All parcels will require a signature on delivery.
International Orders & Customs
International customers may be required to pay customs duties, taxes, or import fees depending on their country’s regulations. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
We will review the issue and work with you to provide a suitable resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact us through our website contact page or email us directly at sales.tinycomforts@gmail.com