Refund and Returns Policy
Change of Mind
Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges for change of mind.
Faulty Items
We pride ourselves on quality, and each order is thoroughly inspected before being shipped. In the unlikely event that your item arrives with a manufacturing defect, please contact us within 7 days of delivery so we can assess the issue
Manufacturing defect does not included
- General wear and tear
- Accidental damage
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original packaging
- The item must not show signs of wear, use, or damage caused after delivery
- Proof of purchase must be provided
Items returned without prior approval may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Used products
- Opened feeding products
- Sale or clearance items
- Gift cards
Refunds
If your refund is approved, it will be processed back to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Shipping costs are non-refundable unless the item received was faulty or incorrect.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been packed or dispatched, it cannot be cancelled.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our website contact page or email us directly at sales@tinycomforts@gmail.com.